General Chat

[ryanh97]

After having naff all response from Paddy Power closing my account, I've tonight had the dreaded email from Betfair as well

[Saxon Warrior]

After having naff all response from Paddy Power closing my account, I've tonight had the dreaded email from Betfair as well

What do you think tipped your accounts over the edge?

[ryanh97]

What do you think tipped your accounts over the edge?

I'm not sure Saxon to be honest. The irritating bit is speaking to Betfair to ask how I can access my open bets, she claims there's only 1 in there

[Istabraq]

After having naff all response from Paddy Power closing my account, I've tonight had the dreaded email from Betfair as well

Same company ryan, they really don’t like you.
So the threat of Gambling Commission didn’t accelerate a response, suggest you send that e-mail and call them out...

[ryanh97]

Same company ryan, they really don’t like you.
So the threat of Gambling Commission didn’t accelerate a response, suggest you send that e-mail and call them out...

Yeah it didn't surprise me that it got closed. Just didn't expect it so soon. It looks like I'll be sending that tonight

[ryanh97]

Does anyone here know the email addresses for Paddy and Betfair? Any email address I try just bounces back.

Can anyone make sense of this response?

"Thank you for waiting.

I have checked with the relevant team and the bets will stand, however, there will be no funds due from our side.

This is because all the funds you have ever deposited have been even with the amount withdrawn due to which all the remaining winning would be retained I'm afraid. I apologise for the inconvenience caused."

[jono]

Does anyone here know the email addresses for Paddy and Betfair? Any email address I try just bounces back.

Have you tried info@paddypowerplc.com ?

[Kevloaf]

After having naff all response from Paddy Power closing my account, I've tonight had the dreaded email from Betfair as well

I think because they're linked it's inevitable... I had a mate unexclude himself (after abou 6 years) and within 30 minutes both accounts were limited.


The guy arbs a lot to be fair... so not unexpected....


I'm not updating my address with one of them, to make it harder to link

Plus I'm already banned with one of them.

[ryanh97]

Apparently, because I have withdrawn more than I have deposited, even if any of my bets are successful, no funds will be returned to me. Before I get onto them big time, can anyone else confirm that is absolutely ridiculous?

[FinalFurlong91]

Id get on to IBAS ryan

[Istabraq]

Apparently, because I have withdrawn more than I have deposited, even if any of my bets are successful, no funds will be returned to me. Before I get onto them big time, can anyone else confirm that is absolutely ridiculous?

It’s beyond ridiculous mate, it’s illegal.
I’d skip PP/Betfair and go straight to the Gambling Commission complaints dept, send them copies of all correspondence exchanged with PP/Betfair, they will quickly see the threat of withholding any winnings from your open positions is illegal and that PP have acted inappropriately.
These bookies need calling out from time to time, they might talk rubbish to you but the controlling regulator will require proper answers....

[Nortons who]

ryanh97

Hi Ryanh

Re a Betfair e mail address you could try this one, it worked early part of last year.

Support.en@betfair.com

No the wording of their response made no sense whatsoever.

For info see below posted on the onlinebetting.org.uk website. I have copied the Know your rights section

Why Do Betting Sites Limit Accounts And Should They Be Allowed To | Arbitrage, Matched Betting, Winning & Other Reasons For Limiting of Accounts | Online Betting UK

https://www.onlinebetting.org.uk/betting-guides/limiting-accounts.html

KNOW YOUR RIGHTS

If you have been limited or suspended the company can restrict your bets or stop you placing any more but they cannot hold your money from you without a valid reason. If you are suspected of fraud or you haven't verified your account then funds can be withheld, otherwise you should be free to withdraw.

The site cannot refuse to pay you out on a bet prior to limiting you, neither can cancel without reason any bets placed before notification that are yet to settle.

Likewise the company should honour any promotions entered into prior to being limited. You should be able to keep any free bets or promo cash already awarded until the normal expiry time.

[ryanh97]

Cheers gents. From the snippet of T&Cs they've sent me, it appears they are suspecting fraud. I'll be writing to the GC

[Ice]

Apparently, because I have withdrawn more than I have deposited, even if any of my bets are successful, no funds will be returned to me. Before I get onto them big time, can anyone else confirm that is absolutely ridiculous?

Absolute disgrace, they can't just do that, surely.

[ryanh97]

Absolute disgrace, they can't just do that, surely.

I find it staggering Ice. Even claiming fraud (at which I don't see what they're referring to), I would find that staggering.