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I had to verify my account for some reason that I can't recall.
Yep - I'm guessing it's that too.
But no way of getting in touch with them.
Even tried ringing the telephone betting team bu the 08 number is blocked on my phone contract (wife deals with this)
They've randomly closed my account and have not emailed me with an explanation.
The contact information is like a Maze and keep bringing me back to Log-in then states account closed.
I'm not on twitter or facebook and cannot message as need to be logged in.
No phone numbers or emails anywhere on site.
Have tried googling an email address but the first two I found bounced back.
Money in the account also - which makes it more annoying.
They don't have an email address apparently
You need to go on as a visitor and use the chat function...
They've randomly closed my account and have not emailed me with an explanation.
The contact information is like a Maze and keep bringing me back to Log-in then states account closed.
I'm not on twitter or facebook and cannot message as need to be logged in.
No phone numbers or emails anywhere on site.
Have tried googling an email address but the first two I found bounced back.
Money in the account also - which makes it more annoying.
Thanks fella's.
The magic link Kev posted brought up the chat thingy.
Destiny ????? (her name)
is currently helping and has asked me to wait 15 minutes ?
fuck's sake
I hope you have the patience of a saint Q , I was trying to sort out stuff.
recently with a high street bookie , and it took 4 hour's.
most of it on hold !!!!.,.
But i'm sure you'll be fine
I left £200 in after the virus scare, as I wanted to reduce balances across all my accounts.
Not logged onto betfair since March.
Until today, was going to just look at the Gold cup market on exchange.
Obviously account had been closed.
Once they reopened the account.
They asked me to create a new username (instead of email address) & add the 2 step authenticator (google authenticator on iphone)
I was sure I'd left money in but the balance was zero.
After looking at my bet history, a bet was made on belarus football on exchange.
I'm guessing (the robbers) they were using a back and lay method with a genuine account vs mine.
But the first bet they made of £200 lost.
They are going to contact me in 48 hours with regards a refund/explanation.
Bit shit that they knew this had been hacked on 3rd April and never once contacted me. I had to find out by attempting logging in to my account today.
Not impressed.
But I would suggest that anyone who has not updated their security does so ASAP.
Check your card details Q, I always thought the only way anyone could make it worth their while hacking an account was to insert new bank details and withdraw funds.
If your back/lay theory is correct betfair should be able to track who matched ‘your’ bet.
I can’t tell you how much I had in my fair account pre virus but a mate told me a story about account hackers and he is now constantly doing debit/credit on the account so he doesn’t have a big balance, so pleased I followed....
Just been on and updated my security settings after hearing about this. When I opened the security settings it showed all the times I'd logged in the last week. There were 3 failed attempts from Armenia Mexico and Italy so I'm glad I went on to make it more secure. Hope you get your money back as well Q.
I had the same happen back in 2017 - some random bets were made on basketball exchange markets. Thankfully refunded but as per T&Cs they are not obligated to do so (see email I received below). I think my Outlook account may have been hacked, since I changed to Gmail I've not had any issue.
---------------------------------------
Hello,
We have investigated your account and are able to provide you with the information below.
We have confirmed that your account has been successfully access from an unauthorized location as your login information has been compromised. We are unable to provide further information with regards as to how this has occurred as we can only provide you with information related to your Betfair account, however this activity indicates that your details might have been gained from a 3rd party website. Due to this, the amount of £xxx has been lost.
As per our terms and conditions, Betfair are not held liable for losses incurred from accounts being compromised.
Please refer to section 1 of your account’s terms and conditions for a more detailed explanation of this.
That being said we have decided to refund the amount lost as a goodwill gesture.
Kindly allow 24 hours for these funds to be credited to your account and contact our customer service team as your account will have to be re-activated. What happens next?
To prevent anybody accessing your account without your permission in the future, here are some tips to keep your account safe:
• Change the email address associated with your Betfair account
• Refrain from using your email address as your username
• Select a username which does not contain any of your personal details
• Select a password which contains a combination of digits and upper case characters
• Enroll within 2 step authentication
• Run regular anti-spyware, firewall or virus scans
• Change your password regularly
• Don’t share your details with anyone
• Log out after each use, even on trusted devices
All of the measures above are optional however highly recommended as we are not able to guarantee that a refund will be available should this instance re-occur. Should you require further information with regards to account security then please reply to this email with your queries and we will get back to you as soon as possible.
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